Refunds

1. Why there are no change-of-mind refunds

Before paying you tick a box asking for the case to open immediately and acknowledging that you then lose the 14-day right of withdrawal. This is how that right works for digital content under EU and Latvian law.

You can try the game for free first: the trial case “Room 412” is available in full.

2. When we refund

The case doesn’t open or works incorrectly because of a fault on our side, and we could not fix it within a reasonable time.

You were charged twice for one purchase.

The payment went through but the case never appeared in your profile and we could not fix it.

Other cases where consumer protection law requires it.

3. Gifts

The gift letter with the code goes to the recipient right after payment, so gifts are not refundable.

If you mistyped the recipient’s email or the letter didn’t arrive, write to us: while the code is unused, we will resend it or send it to another address.

4. How to ask

Write to hello@redthreads.games from the email used for the order. Describe the problem and attach a screenshot if you can.

We reply within 14 days. If a refund is due, the money returns to the same payment method within 14 days of our decision.